Appointments & Registering with the practice

Appointment Requests

Appointments with GPs - Due to the COVID-19 pandemic we have had to change how we work in order to minimise footfall at the surgery and keep everyone as safe as possible. If you need to speak to a GP please ring or call 08.30am to 1.00pm and 2.00pm Monday to Friday. Between 1pm and 2pm the GP on call will be available on 07564 906 133.

The reception team will ask you for a few details and an appointment will be made for a GP to call you back on the day you ring.  We have limited appointment slots so please ring as early as possible. If the GP thinks you need to be seen face to face they will organise to bring you down to the surgery that day. You will be asked to wear a mask and sanitise your hands on arrival.

Home visits – we would ask you to request home visits as early in the day as possible. The doctor will ring prior to the visit. Reception staff cannot pre-book home visits although the doctor may arrange this with the patient or the family involved.

Appointments with Practice Nurses or Phlebotomist - You can book an appointment if you need blood taken and or for minor illnesses and treatment room procedures e.g. dressings, stitch removal, smears, ear syringing, dressings, ECG's and urine sample testing. The nursing team also provide smoking cessation support, NHS travel vaccinations, asthma and diabetes monitoring.

We will try to answer the phone promptly and to ensure that there is sufficient staff available to do this. The phone lines can be extremely busy at particular times of the day so please bear with us. We will do our very best to answer your call as quickly as possible.

If you give a contact number please keep it switched on so the doctor can reach you. Be aware that the practice telephone is a withheld business number.

The practice door is now open from 8.30am to 1.00pm and from 2.00pm to 6.00pm. Please wear a mask on entering the practice and remember to socially distance from others in the waiting area.

If you are asked to come to the practice to see a GP or Nurse, please let us know if for any reason you cannot make the appointment. This allows other patients to see a GP or Nurse on the day.

Applying to register with the Practice for eligible visitors or persons taking up ordinary residence in Northern Ireland

You will be asked to complete a HSC/R1 form and provide supporting documentation, so that your entitlement to access services can be assessed.

Children under 16 – this form may be used to register children residing with you in Northern Ireland provided that you enter the full names and dates of birth of the children in the section provided

Persons not required to complete an HSC/R1 form

If you are transferring from one Northern Ireland GP Practice to our practice.

Holders of an Infant Registration Form (HS123) issued by the Registrar of Births when a birth is registered.

Categories of Entitlement to register

Ordinarily Resident in Northern Ireland:

Persons coming to Northern Ireland to live are required to meet the ‘Ordinarily Resident Test’ in Northern Ireland, i.e. you must be lawfully residing in Northern Ireland and have an identifiable and settled purpose here.

To satisfy this test you must have indefinite leave to remain in the United Kingdom (UK), and provides proof of your settled purpose e.g. to work, and confirmation of your Northern Ireland address.

Eligible Visitor:

An eligible visitor is a visitor to Northern Ireland who is lawfully present in Northern Ireland and satisfies a relevant exemption from charges such as students, workers and asylum seekers in accordance with the Health and Personal Social Services Provision of Health Services to persons Not Ordinarily Resident Regulations (Northern Ireland) 2015.

Anyone who is not a UK or Irish National:

If you are not a UK or Irish National, entering the UK from the 1st January 2021 for the first time, you will be required to provide:

  • a Biometric Resident Permit (BRP) or
  • proof of being a qualified person, or
  • satisfy a visitor exemption listed in the Provision of Health Services to persons Not Ordinarily Resident(Amendment) Regulations (Northern Ireland) 2015

These changes do not apply to EU Nationals who entered the UK pre 01.01.21 and have been granted 'pre settled' or 'settled status'.

Temporary Patients

Individuals holidaying or visiting relatives in the area may be seen by Doctors as a temporary resident.

These services are available to individuals staying 3 months or less.

Temporary residents cannot be referred to hospital for specialist treatment unless for an emergency. 

Temporary residents will not be given priority over registered patients for appointments and will be offered the next available routine appointment.

If you are interested in registering with the practice, you can ring and request registration forms to be posted out to you. Once you have completed the forms required, you can post them back to the surgery enclosing all necessary identification documentation or call to the practice with the paperwork on –

Monday11.00am – 12.00pm2.00pm – 4.00pm
Tuesday11.00am- 12.00pm2.00pm – 4.00pm
Wednesday11.00am – 12.00pm2.00pm – 4.00pm
Thursday11.00am – 12.00pm2.00pm – 4.00pm
Friday11.00am - 12.00pm2.00pm - 3.00pm

If only one receptionist is on the desk you may be asked to come back later or another day.

An appointment with a doctor will be arranged once we have all the completed forms and required documents e.g., passport, Visa etc. A new applicant appointment is usually 20 minutes with one of the GP Partners. We try to book new applicants in as soon as possible but please be aware there may be a short waiting time, the reception staff will make you aware of this at the time you put your application forms in.  A separate appointment must be booked for each person registering and all persons must attend their appointment. Failure to attend, without giving advance notice, may result in your application being cancelled.

If you need to see a GP before your New Patient Assessment appointment, you will be asked to complete a short triage form that will go a GP who will decide appropriate treatment in accordance with clinical need.

Registering Children 6 years and under – please bring all vaccination records/red book with you when you attend.

For your new patient appointment you will need to bring a sample of urine. Be sure to collect the bottle(s) with the registration forms.

Private Patients

People with no documentation will have to pay for their care as Private Patients. The cost of a Private Consultation is £60.00 plus charges for any tests requested and prescriptions.

Private Services NOT covered by the NHS

Private certificate for sickness

Private Medical Insurance Forms

HGV & PSV licenses

Vaccinations for foreign travel

Pre-employment medicals

Examinations and reports for insurance purposes. There may be a small fee for the doctor completing these.


Willowfield Surgery
50-52 Castlereagh Road

Phone: 028 9045 7862

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