Prescriptions

Repeat Prescriptions

Patients are responsible for ordering their repeat medication so as not to run out. This can be done up to a week before the due date (exceptions apply for certain medicines).

Ordering your Repeat Prescriptions -

  • Online service - we are currently undergoing a change to our clinical system and will update this page once our new online service is up and running.
  • In person - using the right hand side of your prescription or a written request detailing medicines required, simply place these in the mail box provided in the lobby.
  • Post the right hand side of prescriptions or a written request detailing medicines required to the surgery with a stamped addressed envelope or a request to have a local pharmacy collect.

Authorised prescriptions will be ready within 2 working days from the date received and will be left for your nominated pharmacy to collect. Please allow appropriate time for your pharmacy to collect and dispense your medication.

Please note that repeat prescriptions will only be issued for medication previously prescribed and authorised as a repeat by one of our prescribers.  Certain medications remain on review and are not listed as repeats. Patients may be asked to make an appointment or have a telephone consultation with a GP or Practice Pharmacist, before these prescriptions are processed.

Please ensure you order your prescriptions in good time.  Emergency appointments will not be allocated in order to obtain repeat prescriptions.

If you have been prescribed controlled drug medication i.e. Tramadol, Temazepam you will be asked to sign for the script when you come to collect it.  If you want a family member/friend or chemist to collect the prescription on your behalf you will need to sign a consent form.  We do not give prescriptions out to anyone under 18 years of age.  Please speak to a member of the reception team if this applies to you.

Acute (one off) Prescriptions

When you ring in requesting a prescription for an antibiotic or other medication that is not on repeat, a message will be forwarded to the GP or Practice Pharmacist for authorisation.  Patients should give as much detail as possible about their request, including any known allergies.  The reception team will advise patients when to ring back to confirm if a prescription has been done.  Please note that GPs DO NOT always provide prescriptions, so it is important patients telephone to confirm.

Patients should not ask Pharmacists to telephone the surgery to obtain details of acute/antibotic requests.

Collection of Prescriptions

As per the Dept. of Health, prescriptions must be ordered directly by the patient or their representative, not by pharmacies.

By exception, for patients who are elderly, have a disability or who through illness have difficulty attending the surgery, the surgery will cooperate with local Pharmacies so that they may order and collect prescriptions. Please speak with your local Pharmacy or our reception team. GPs will assess and approve exceptions as required.

Only in exceptional circumstances will we telephone prescriptions through to Pharmacies.

Prescriptions not collected within 1 month are destroyed and deleted from the patients record.

Address

Willowfield Surgery
50-52 Castlereagh Road
Belfast
BT5 5FP

Phone: 028 9045 7862

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