Your Guide to making a complaint about the Practice

If you’re not satisfied with any aspect of your care at Willowfield Surgery you have the opportunity to:

1. Have your complaint dealt with effectively and with the minimum of delay.
2. Be given an explanation as to the reasons for your complaint and an apology where appropriate.
3. Be treated fairly and with consideration whether or not your problem has been resolved.

Complaints Policy and Procedure Document

Please see above a copy of our complaints policy which details how you can make a complaint and how the practice handles complaints received.

This is based on the Northern Ireland Public Service Ombudsman's "Model Complaint Handling Procedure for the Health and Social Care Sector".